Convenient access to Government services.
That’s our goal.
What is ServiceWA Alpha?
ServiceWA Alpha is a public opportunity to help shape the future of government digital services for the Western Australian community so they are convenient and save time.
What does “Alpha” mean?
An “alpha” is the first stage of developing a new product (a prototype). It’s designed to show what the finished version might look like, while allowing users to explore and test ideas and concepts, and provide feedback.
The vision is to have a “one stop shop” where people can find and access any government digital service – pay bills, update details, apply for a licence, or submit an application.
Why the limited functionality?
We’re being open and consulting early, seeking input and feedback from as many people as possible so we can produce a user-friendly site that meets the needs of Western Australian communities.
At the moment, some things on the site work completely, some work partially, and some are only an indicator of what might be coming in the future. As feedback is supplied, and new features are explored and developed, ServiceWA Alpha will change and grow.
What can you do on ServiceWA Alpha?
There are two things you can do on the current ServiceWA Alpha website:
- Search for government services and information; and
- Give feedback on what you think about the site, and what you want in terms of usability and access. If there are features we haven’t thought to ask about, or services you think should be delivered early, let us know!
|Search (Fully working)||Use any key word to find existing government services that are currently available on department and agency websites. You can also search “All of Government” and find information related to your key word(s) on any Western Australian government website.|
|Dashboard (Demo only)||Eventually, we want people to be able to login to ServiceWA to access their information and services from any department or agency – all from the one place. A simple dashboard view will let you see updates or notices that relate to you or your business, such as payments due or applications finished. Simple categories will allow you to quickly and easily find information and services relevant to you.|
Why can’t I find the service I’m looking for?
We’re still in development and may not have a matching service listed yet. You could try searching ‘all of government’ or visiting our Alpha services list page. If you are a public sector agency and would like your service listed on our portal, please contact firstname.lastname@example.org.
Will the ServiceWA portal replace all government portals and websites?
The ServiceWA Portal
- Will NOT replace all transactional processing for agencies (actual transaction processing will remain within the individual agency business systems)
- Will NOT replace all Government Websites.
- Will evolve from initially providing only links and references to existing agency digital services, to eventually acting as a single data entry and form submission point
- Will enable people to provide information once and have it acted on by multiple agencies
- Will facilitate payments to any agency via a single gateway
What will we build the production portal in?
The OGCIO is open and flexible when it comes to what types of technology we will use to implement the Digital Services Portal. Our current research and architectural activities seek to review lessons learned from other jurisdictions and understand what technology exists, and is suitable for WA. Therefore, our current answer is ‘we do not yet know’.
What feedback are we seeking?
The ServiceWA Alpha site contains questions designed to find out what you do and don’t like about the prototype, and to gain insight into what you consider important when dealing with government departments and agencies online.
You also have the opportunity to give us free-text feedback. If there are features we haven’t thought to ask about, or services you think should be delivered early, let us know. Your feedback is valuable, and although we won’t be able to respond to individuals or address every issue raised, please be assured that all feedback will be considered as we analyze and plan our next steps.
What feedback has been provided so far?
Does the ServiceWA Alpha store any information about me?
Only if you register as an Alpha Tester when you provide feedback. This site will store your name and email address, and any feedback you have provided, as well as basic information about how you accessed the site (type of device, browser, IP, etc.). This information will only be used to analyze public feedback and identify improvements to the site. The ServiceWA site does not connect directly to any other government system, and does not access or store any additional information about you.
How do I get involved?
To become an ‘alpha tester’, click on the ‘ServiceWA needs your feedback’ icon on our home page and register your details.
As part of this Program, a number of Public Advisory Groups will be established with representatives from established public advocacy and industry groups. Feedback from these groups will help identify and address significant public desires and concerns before key decisions are made. More information on the Public Advisory Groups will be released shortly.